Grievance Redressal Policy

We aim to resolve every concern promptly and fairly.

How to Raise a Grievance

• Email us at support@alayam.com with your booking reference.
• Alternatively, use the Contact page on our website.

Resolution Timeline

• Acknowledgement within 24 hours.
• Resolution or status update within 5 business days.

Escalation

If you are not satisfied with the initial response, you may request escalation to our Grievance Officer, whose contact details will be shared on request.